DELRAY BEACH, Fla. (May 25, 2016) — To keep pace with Call 4 Health’s (C4H) rapid client growth as an industry leader in quality medical-exclusive communications management solutions for healthcare providers nationwide, the company has expanded and moved its headquarters and hundreds of employees from Boca Raton to Delray Beach. Located at 2855 South Congress Avenue, the new $600,000 totally retro-fitted 17,800-square-foot, high-tech ‘compassionate’ call center is supported by a current workplace of 250 employees who serve physician practices, hospitals, health systems, multi-specialty clinics home care, hospice and pharmaceutical companies 24/7/365.
According to C4H Co-founders Joseph Pores and Nicholas Koutrakos, the company anticipates generating 200 additional new jobs in the next 12 months in operations/administration, quality assurance, training, call center patient care and business development. The new hub location, which will be fully transitioned in staff by June 14th, was selected as it allows C4H the ability to increase the size of its facility and network technologies as the company and its accounts needs grow.
The move to larger headquarters followed C4H’s expansion in 2015 when the company opened a dual operations office in Baltimore, MD to best serve its increasing client base in the Northeast US region and enhance recruitment opportunities to attract and cultivate talent beyond its South Florida geographic. Integrating state-of-the-art technology with hospitality-style personalized customer service, the call center’s multilingual team can respond to 2,500 in-bound and out-bound calls simultaneously in a fully HIPAA compliant environment. This includes support ranging from basic message taking, dispatching and appointment scheduling and confirmations to nurse triage assessments and/or urgent, time-sensitive call processing options and large-scale disaster communications for its client mix comprised of 80% hospitals and health systems and 20% homecare, hospice and pharmaceuticals.
Founded in 1997 to help medical professionals provide the best access and care for their patients, C4H has provided services to 10,000 accounts nationwide, in almost every state. Initially opening as a traditional medical answering service with three employees, the company continually assessed the ever-changing operations needs of the healthcare industry and its regulatory environment to plan and expand accordingly with comprehensive solutions and the facilities, staffing and state-of-the-art technologies and customizable communications programming to best serve a wide range of providers. To comply with HIPAA regulations, C4H administers stringent quality assurance oversight, uses the highest level of noise canceling and sound-masking systems and has installed 70 security cameras inside and outside its building.
The industry innovator in responsive, caring and efficient around the clock patient access offers remote receptionist and call overflow services for medical practices centralized appointment scheduling, hospital switchboard services, hospital physician referrals, large-scale disaster communications, product order management and marketing ad response. Through its newest service Nurse Triage, C4H’s registered nurses — each with a minimum of 10 years of experience in adult and pediatric care — provide a compassionate, one-on-one telephone assessment adhering to a strict clinical protocol to guide patients to the appropriate level of care, whether it be a home care referral to an emergency room or setting up an appointment.
“While Call 4 Health utilizes the latest and most innovative technology in the market, we are always a live friendly, compassionate voice on the other line,” noted C4H CEO Joseph Pores who as a young husband survived heart surgery for an aortic value replacement at the age of 29, and thus understands first-hand the challenges and stresses that arise when dealing with life-threatening situations. “Our success and growth is due to our team’s understanding of the needs of patients and family members in times of crisis. Not only have we stood behind our own loved ones in those difficult times, we have been patients ourselves.”
Because the physician/patient relationship experience is what drives patient satisfaction for its clients, C4H employs a stringent background vetting and interview process for new hires, including a three-dimensional qualification system to ensure that there is exceptional hospitality. Partner Nicholas Koutrakos who serves as chief financial officer reports that C4H’s highly recruited ethnically diverse multilingual staff, must possess both critical thinking and excellent customer service skills. The company’s quality assurance program continuously monitors program performance.
“With each and every call, we place the needs of the patients and their families first, ensuring that we deliver the upmost professional and compassionate care in an efficient and timely manner,” said Koutrakos. “Because C4H’s highly recruited ethnically diverse multilingual leadership team and patient care representatives work diligently, think creatively and possess critical thinking and customer service skills, we are continually innovating and adapting to be ready with real solutions consistent with the needs of both client and patient satisfaction.”
C4H’s Offers Flexible Schedules, Great Opportunity For Career Growth ‘From Within’
According to Pores, there is much employee career growth potential at C4H as the company prefers to promote from within whenever an employee’s skillset matches an open position. With opportunities available in a wide variety of departments, an employee on the call center floor as a patient care representative can be promoted to a floor champ then to a team leader. They can also be promoted into other departments such as quality assurance, programming, IT, scheduling client services, account management and business development.
The company’s 24/7/365 scheduling platform makes C4H an ideal employment opportunity for students; military/veterans; those seeking a flexible second, weekend employment, summer jobs such as teachers and public service personnel as fire, police, rescue workers who want to supplement shift work. Because C4H offers flexible hours and the ability to be rehired in the event they go home for summer breaks, today 40% are students from FAU/FIU/Palm Beach State College and Lynn University.
C4H was recognized as an INC 500 Honoree in 2014. It has received the industry’s coveted CAMX Award of Excellence and ATSI Award of Excellence multiple consecutive years. Compassionate inside and out, C4H supports many local and national nonprofits in time, donations and as the contact for in-bound calls from those in need. The company provides 800/888 number service for American Association of Caregiving Youth, volunteers and supports Juvenile Diabetes Association Walks and programs and assists Boca Helping Hands.
For more information on C4H, client inquiries and HR opportunities, visit www.call4health.com or call (561) 994-3334 or (888) 422-7352 toll-free nationwide.
